Access a centralized dashboard for an overview of ongoing support activities, ticket statuses, and key metrics.
Implement workflow automation for routine helpdesk processes, streamlining operations.
Categorize tickets based on the nature of the issue, allowing for efficient organization and prioritization.
Generate reports on key helpdesk metrics, including ticket resolution times, customer satisfaction, and agent performance.
Implement role-based access control to restrict access to sensitive support information.
Assign priorities to tickets based on urgency and impact on business operations.
Our Other Core ERPNext capabilities that support your business application.
