Thirvusoft ERP Customization
Leading Provider of ERP, ERPNext, Support Software in Coimbatore
Support & Helpdesk

ERPNext Support & Helpdesk Service

Helpdesk Dashboard

Access a centralized dashboard for an overview of ongoing support activities, ticket statuses, and key metrics.

Automation and Workflow

Implement workflow automation for routine helpdesk processes, streamlining operations.

Ticket Categorization

Categorize tickets based on the nature of the issue, allowing for efficient organization and prioritization.

ERPNext Support
ERPNext Support

Provide support across multiple channels, such as email, chat, and social media.

Generate reports on key helpdesk metrics, including ticket resolution times, customer satisfaction, and agent performance.

User Access Control

Implement role-based access control to restrict access to sensitive support information.

Ticket Prioritization

Assign priorities to tickets based on urgency and impact on business operations.

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